Access 2 Interpreters Holds Interpreter Training Session at Columbus Public Health

Access 2 Interpreters held an Interpreter Training Session at Columbus Public Health (CPH) on Wednesday, November 29, 2017. The presentation was conducted by Yana Schottenstein, CEO and President of Access 2 Interpreters.

The training, “Working Effectively with Interpreters,” was designed to improve the working relationship between CPH staff members and interpreters in order to enhance the ability to provide meaningful services to Limited English Proficiency (LEP) patients and their families.

The session focused on three core areas of the interpretation services profession. These included the interpreter’s role and boundaries, the Interpreter Code of Ethics in Healthcare, and techniques to help CPH staff members use an interpreter’s services more effectively.

The first segment examined the interpreter’s role during an interpretation session. This section reinforced the idea that interpreters are required to interpret the conversation between CPH staff members and LEP patients. This part of the presentation also clarified the interpreter’s boundaries before, during, and after the interpretation session.

The second part of the training focused on the Interpreter Code of Ethics in Healthcare. Interpreters must adhere to federal ethical principles while working in the field. They must interpret everything said during the appointment, maintain confidentiality, and maintain professionalism at all times.

The final portion of the training provided CPH staff members with techniques for working with interpreters during assignments. This section provided insight into particular behaviors and techniques used by interpreters during interpretation sessions. CPH staff members were given tips for assisting interpreters during an assignment.

“Every time we meet with users of our services during seminars such as this one, we always get very positive feedback. Medical staff appreciate the insight into the interpreter profession—especially when it comes to compliance with confidentiality and HIPAA,” remarked Schottenstein.

Access 2 Interpreters can provide similar training seminars to its clients upon request. Each event is specifically tailored to the particular needs of the hosting organization.

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